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Niagara Falls… Not Short on Service!

Niagara Falls

Need an escape? Well, so did we and of course, I was in charge.

There I was, two Family Stone tickets for Fallsview Casino and a Keg Restaurant gift certificate in hand and not a clue as to where to stay. So I put on my event planning hat and off I went to Google, of course. And when in doubt, I always figure choose a name you can trust. Aha, Hilton – next door to the Fallsview Casino, and connected by a walkway, the Keg a three minute walk up the street.

Well, doesn’t the lovely gal in reservations tell me they have a package – 2 bedroom suite, with fireplace, double Jacuzzi tub and a view of the falls, complimentary breakfast and coupons for restaurant dinners…sounds good… done!

So I wanted to pass on this experience to you because it was fantastic. Arrived after lunch with family, and Tom at the desk was amazing. Upgraded us to a higher floor (remember this is the tallest hotel tower in Canada) and checked us in lickety split armed with all our coupons for breakfast and dinner and some super advice and away we went.

As we walked into our room our breath was taken away… a view of both falls through a wall of floor to almost ceiling windows, a Napoleon gas fireplace, a beautiful Jacuzzi tub with a window wall (an auto curtain for privacy of course) that enabled the same view, beds that looked so comfy we could have jumped right in and clean as a whistle!

The Keg was terrific and hopping… and when they realized we had a show to get to, we were immediately seated at a fallsview window and our server, Linda, was charming, accommodating, polite, and everything you could ask for from a service provider.

In a world where service is so rare, what a treat it was to be so taken care of by everyone! My thanks to you all and kudos to you… I hope your management knows how special you all are.

And so all of this, a spectacular show, and a night followed by a drive through Niagara on the Lake after our complimentary breakfast (and I do recommend you upgrade your coupon to the Watermark restaurant), added up to one of the nicest mini vacations I believe I have ever had!

So, if you are in need of a little escape, put your vertigo in your pocket and go to the Hilton Tower in Niargara Falls. Here are a couple of sites to get you started and by the way, the bartender in the lobby bar makes a fabulous after show cocktail! I’m only sorry we didn’t have the opportunity to visit Brasa Restaurant… next time!


Not only Niagara Falls is a visitor's paradise but it is also quite amazing to see how this place stands tall when it comes to delivering the best hospitality services.
Posted @ Tuesday, June 26, 2012 12:30 PM by Niagara Falls Hotels
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